Effective Date: January 1, 2025

Welcome to Oriflame Kenya. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website https://oriflameke.co.ke or engage with our services.

1. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, and postal address. We collect this information to facilitate your orders and improve our services.
• Payment Information: We understand the sensitivity of your payment details. While we may collect transaction details such as M-PESA transaction IDs or payment confirmation numbers, we do not store or handle sensitive payment details like credit/debit card numbers or PayPal account details. All payment processing is securely managed by trusted financial institutions and payment service providers.
• Account Details: Username, password, and other credentials.​
• Order History: Products purchased, order dates, and transaction amounts.​
• Technical Data: IP address, browser type, device information, and browsing behaviour.​
• Cookies and Tracking Technologies: Information collected through cookies and similar technologies to enhance user experience.​

2. How We Use Your Information

Your information is utilized for the following purposes:

• Order Fulfillment: Processing and delivering your orders.​
• Customer Support: Responding to inquiries, complaints, and feedback.​
• Account Management: Creating and managing your user account.​
• Marketing Communications: Sending promotional materials, newsletters, and special offers.
• Website Improvement: Analyzing user behaviour to enhance our website’s functionality and user experience.​
• Legal Compliance: Fulfilling legal obligations and enforcing our terms and conditions.​

3. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your data with:

• Service Providers: Third-party vendors assist in payment processing, order delivery, and website hosting. Strict confidentiality agreements bind them, and you can only use your data for specified purposes.
• Legal Authorities: When law requires protecting our rights and safety.​
• Business Transfers: Your information may be transferred to a new entity in the event of a merger, acquisition, or sale of assets.​

4. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Secure Socket Layer (SSL) technology to encrypt data during transmission.​
• Access Controls: Restricting access to personal data to authorized personnel only.​
• Regular Audits: Conducting periodic security assessments to identify and mitigate risks.​

5. Your Rights

Under the Kenya Data Protection Act 2019, you have the following rights:

• Access: Request access to your data.​
• Correction: Request correction of inaccurate or incomplete data.​
• Deletion: Request deletion of your data under certain circumstances.​
• Objection: Object to the processing of your data for direct marketing purposes.​

To exercise these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. Cookies are small data files stored on your device that help us understand user behaviour and preferences. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites, and we encourage you to read their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, don’t hesitate to get in touch with us at:

• Phone: +254 725 172196​
• Email: support@oriflameke.co.ke​
• Address: