At Oriflame Kenya, we strive to make your shopping experience seamless and enjoyable. Whether you’re a new customer or a returning Brand Partner, placing an order is straightforward.​

1. Explore Our Product Range

• Please browse the Website: Visit our official website at oriflameke.co.ke to explore our extensive range of beauty and wellness products.​
• Use the eCatalogue: Navigate through our digital catalogue to discover the latest products and offers.​

2. Add Products to Your Shopping Bag

• As you find products you love, select the desired quantity and click “Add to Bag.”​
• Continue shopping or proceed to checkout when ready.​

3. Review Your Shopping Bag

• Click on the shopping bag icon to view your selected items.​
• Ensure all products and quantities are correct.​
• Apply any promotional codes or discounts if available.​

4. Proceed to Checkout

• Click “Checkout” to begin the ordering process.​
• If you have an account, log in with your credentials.​
• New customers can create an account or proceed as guests.​

5. Enter Delivery Information

• Provide accurate shipping details, including your full name, address, and contact information.​
• Select your preferred delivery method.

6. Choose Payment Method

We offer multiple secure payment options:​

• Cash on Delivery (COD): Pay in cash upon receiving your order.​
• M-PESA: Use PayBill number
• Credit/Debit Cards: We accept major cards, including Visa and Mastercard.​
• PayPal: Ideal for international customers or those preferring PayPal transactions.​

7. Confirm and Place Your Order

• Review all order details, including products, delivery information, and payment methods.​
• Click “Place Order” to finalize your purchase.​
• You will receive an order confirmation via email or SMS.​

8. Order Processing and Delivery

• Orders are typically processed within 1–2 business days.​
• Delivery timelines vary based on location but generally range from 2 to 5 business days.​
• For orders above $100, enjoy free delivery across Kenya.​
• Orders below $100 will incur standard delivery charges.​

9. Track Your Order

• Once dispatched, you’ll receive tracking information to monitor your order’s progress.​
• For assistance, contact our customer service team at +254 725 172196 or email support@oriflameke.co.ke.